Frequently Asked Questions

What are the advantages of hiring ProWoos’ services?

According to the feedback from our own clients the main benefit is peace of mind. Knowing that you have a WooCommerce expert available anytime to help you solve your online shop problems takes a load of stress off your shoulders. Not to mention, it’ll save you a ton of time and money.

What services does ProWoos provide?

We provide subscription-based services, available 24/7/365, that provides assistance or fixes for WooCommerce-related issues that come up at a moment’s notice.

Specifically, what kind of services does ProWoos provide?

We focus on WooCommerce Web Hosting, Web Design, and Web Development Services. Please click on the related menu items above to get all the details.

Which plan would be best for my website?

That depends on how much help you need. If you think you’ll need more help, you’ll save money with a higher plan.

Can ProWoos solve my issues even if my website is not hosted with you?

Yes, of course. Our WooCommerce developers can help with most hosting providers. However you will need to provide us with the credentials to your hosting panel.

What are Monthly Support hours?

Each plan includes a number of Monthly Support hours that include WooCommerce Web Design & Development, and in the case of the Enterprise Packages they can be exchanged for Training courses.

What happens if I don’t use all of my Monthly Support hours?

ProWoos is based on a monthly credit cycle. Every month, ProWoos Monthly Support hours will reset and will not roll in to the following month.

What if I need more help during a month and I have used up all my Monthly Support hours?

If you need additional hours of Support they can be purchased at $15/h. However if you expect a need for additional Monthly Support hours on a regular basis please contact us to discuss possible options that include bulk discounts.

Are there any tasks or sites that fall outside the ProWoos scope?

Yes, while we have customers from about every walk of life, there are a few types of websites we will not work for:

  • Not compliant with all local laws for the jurisdictions in which they do business.
  • Not adhering to mailing guidelines and policies set forth by their respective shipping companies.
  • Sites/Stores that display illegal items and items that encourage, promote, facilitate, or instruct others to engage in illegal activity
  • Sites/Stores that display controlled substances and illegal drugs (including prescription drugs).
  • Sites selling stolen or unauthorized items, including counterfeit products such as copies of movies, software, and other trademarks.
  • Sites selling products that have been recalled by Consumer Product Safety Commissions.
  • Pornography and escort sites.

Do you have a Refund Policy?

If you’re not happy with our Web Design, Web Development, or Web Hosting services, ProWoos will refund you the full price you paid within 30 days of the purchase. Simply contact us by completing our refund form at:
https://prowoos.com/refund-policy/
making sure you provide a clear explanation of why you’re not happy with our services.

No refunds will be provided after 30 days.

What if I have more questions?

Contact us anytime and we’ll do our best to answer all your questions as quick as possible.